Privacy Policy

Effective Date: 1-Feb 2025

Last Updated: 1-Oct 2025

Welcome to UrjaOne, a digital platform owned and operated by Digital Discom Private Limited. At UrjaOne, we highly value your trust and respect your privacy. This Privacy Policy governs the collection, processing, storage, use, and disclosure of personal and sensitive data obtained from users of:

• UrjaOne Website (www.urjaone.com)
• UrjaOne Mobile App

This Privacy Policy applies to all users accessing UrjaOne services via desktop, mobile, or any other digital device. By using our services, you acknowledge that you have read, understood, and agreed to the terms of this policy. If you do not agree, please discontinue the use of UrjaOne Platforms immediately.

1. Changes to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to comply with legal and regulatory requirements or to enhance user privacy protections. Users are encouraged to review this policy periodically for updates. Continued use of UrjaOne following changes signifies acceptance of the revised terms.

2. Information Collection

We collect, store, and process only the data required to provide our services. Information is collected through user registration, transactions, usage patterns, and interactions on our platform.

2.1 Personal Information

When users register, we collect:

• Name
• Company Name (if applicable)
• Email Address
• Phone/Mobile Number
• Postal Address
• Location (Geo-coordinates, State, City, Address, and Pincode)
• Business Information (PAN, GST, Aadhaar, Udhyam certificate, statutory details, Empanelment Documents, Professional Body Certificates, QMS Documents, etc.)
• Payment Information (For Paid Services)

2.2 Payment Information

• Bank Account Details
• UPI IDs & Payment Wallet Information
• Billing and Transaction History

All financial transactions are processed through secure third-party payment gateways compliant with RBI guidelines.

2.3 Technical & Usage Data

• IP Address & Device Details
• Pages Viewed & User Behaviour
• Session Duration & Browser Data
• Operating System & App Version

This data is used to improve platform performance, security, and user experience.

3. Purpose of Data Collection & Usage

• Register you as a consumer, vendor, or service partner
• Facilitate service requests, quotations, and transactions
• Identity Verification & Registration of Users & Service Partners
• Providing and Enhancing Our Services
• Processing Payments & Invoices
• Customer Support & Service Notifications
• Marketing, Promotions & Communication (with explicit user consent)
• Security, Fraud Detection & Prevention
• Legal & Regulatory Compliance

Users have the right to opt out of marketing communications at any time by contacting support@urjaone.com.

4. Disclosure of Information

Your data will only be shared in the following circumstances:

4.1 Third-Party Service Providers

• With payment gateways, logistics, and technical partners for operational purposes
• With government authorities or law-enforcement agencies, if required under applicable law

4.2 Business Partners & Affiliates

We may share non-sensitive data with affiliated companies for service efficiency and personalization.

4.3 Legal & Regulatory Authorities

• Compliance with Indian IT Act (2000) & Rules
• Law enforcement requests, subpoenas, or court orders
• Fraud prevention, cybercrime investigation, or national security measures

Note: We never sell, rent, or trade user data with third parties for financial gain.

5. Data Security & Protection

• End-to-End Encryption (SSL & TLS Protocols)
• Multi-Factor Authentication (MFA) for Account Access
• Secure Payment Gateways Compliant with RBI & PCI-DSS
• Periodic Security Audits & Vulnerability Assessments

Despite stringent safeguards, no digital system is 100% immune to cyber threats. Users are advised to use strong passwords, avoid sharing credentials, and report suspicious activity to support@urjaone.com.

6. Data Retention & Deletion

We retain user information as long as required for:

• Providing requested services
• Compliance with legal obligations & regulatory requirements
• Fraud prevention & security audits

User Rights:

• Modify or Update Information via account settings
• Request Data Portability (exported copy of stored data)
• Request Permanent Account Deletion (subject to legal compliance)

To make a data-related request, email support@urjaone.com.

7. Cookies & Tracking Technologies

• Essential Cookies – Required for site functionality
• Performance Cookies – Track visitor behavior for analytics
• Advertising Cookies – Personalize marketing campaigns

Users can manage cookie preferences via browser settings.

8. Protection of Minors (Children’s Privacy)

UrjaOne does not knowingly collect personal data from individuals under 18 years of age. If we discover that a minor has provided information, we will delete it immediately.

Parents or guardians can report unauthorized data collection at support@urjaone.com.

9. Data Transfers & Cross-Border Compliance

• Adhere to Indian IT Laws & GDPR Principles
• Implement Standard Contractual Clauses for Data Protection

10. Legal Compliance & Dispute Resolution

Users must adhere to applicable laws while using UrjaOne services. Any fraudulent, defamatory, or illegal activities will be reported to authorities. Legal disputes arising under this policy fall under the jurisdiction of Delhi High Court, India.

11. Grievance Redressal & Contact Information

For privacy-related concerns, you may contact our Grievance Officer:

We respond to queries within 30 business days as per IT Act (2000) and Data Protection Rules.

12. Acceptance of Privacy Policy

By using UrjaOne, you expressly consent to the terms outlined in this Privacy Policy.